Privacy Policy

1. Data Controller

SMNS ROAD SOLUTION S.R.L., headquartered in Oradea, Bihor County, Romania (“the Company”, “we”), operates the website www.road-fix.eu and acts as the data controller for personal data under Regulation (EU) 2016/679 (“GDPR”).

Data protection contact: office@road-fix.eu

2. What Data We Collect

Through the contact/request forms on the Site, we collect data such as: - First and last name - Phone number - E-mail address - Location/address where the intervention is needed - Vehicle details and nature of the issue (breakdown/towing/roadside assistance type) - Technical browsing data (IP address, browser type, cookies — see also our Cookie Policy)

3. Purposes of Processing

Your data is processed for the following purposes: - Receiving and forwarding your request to an available roadside assistance Provider (legal basis: pre-contractual measures taken at your request — GDPR Art. 6(1)(b)); - Communicating with you regarding the status of your request; - Improving the Platform and analyzing traffic (legal basis: consent, via analytics cookies — see Cookie Policy); - Marketing/advertising, where you have given your consent (legal basis: consent); - Complying with legal obligations (e.g., accounting/tax records, where applicable).

4. Data Recipients

Your data may be shared with: - Roadside assistance/breakdown/towing service Providers who will carry out the intervention, limited to what is strictly necessary to receive and execute your request (name, phone number, location, vehicle details); - IT/hosting service providers that host and maintain the Site; - Analytics/marketing providers (e.g., Google, Meta), if you have consented to the related cookies; - Public authorities, where required by law.

We do not sell your data to third parties.

5. Data Retention Period

Data related to a roadside assistance request is retained for as long as necessary to resolve it, and for a reasonable period afterward (generally up to 3 years) to address potential complaints or evidentiary needs, or in accordance with applicable legal retention periods (e.g., accounting records — 10 years, where applicable).

6. Your Rights

Under the GDPR, you have the right to: - request access to your data; - request rectification of inaccurate data; - request erasure of your data (“the right to be forgotten”), within legal limits; - request restriction of processing; - object to processing, including for marketing purposes; - data portability; - withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal; - lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

To exercise these rights, please contact us at office@road-fix.eu.

7. Data Security

The Company implements reasonable technical and organizational measures to protect your data against unauthorized access, loss, or accidental disclosure.

8. International Transfers

Where some of our providers (e.g., analytics/marketing services) process data outside the European Economic Area, this is done in accordance with GDPR compliance mechanisms (e.g., Standard Contractual Clauses approved by the European Commission).

9. Changes to This Policy

This Policy may be updated periodically. The version in effect is always the one published on the Site, indicating the date of the last update.

10. Contact

For any questions regarding the processing of your personal data, you may contact us at office@road-fix.eu.